Last updated 14 July 2026.
You may complain if you believe Merr Digital LTD or CampHQ has not handled personal information in accordance with data-protection law.
How To Complain
Email privacy@camphq.co.uk or use the dedicated privacy-complaint form. The form is preferred because it creates the structured case directly and avoids putting complaint details into ordinary email. Include:
- your name and contact details;
- the event or organisation involved, if applicable;
- what you believe happened and when;
- the outcome you are seeking; and
- whether you are acting for someone else and your authority to do so.
Please do not include unnecessary medical or safeguarding details in the initial complaint.
What Happens Next
- We send an immediate automated acknowledgement for complaints submitted through the dedicated form or accepted direct-email route and will acknowledge every data-protection complaint within 30 days.
- We assess whether Merr Digital LTD or an event organiser controls the information.
- We investigate without undue delay, preserve relevant evidence, schedule an internal review normally within 14 days, and keep you informed. The 14-day review is an operational target, not a statutory deadline.
- We communicate the outcome without undue delay and explain any action taken.
If the matter concerns organiser-controlled event information, we may securely refer it to the named organiser and assist its investigation. We will tell you when we do this.
Rights Requests
A complaint may also contain a request to access, correct, delete, restrict, or receive personal information. Rights requests have their own statutory response rules and are tracked separately even when submitted in the same message.
Information Commissioner's Office
You may complain to the Information Commissioner's Office at any time. Its current contact information and complaint service are available at ico.org.uk/make-a-complaint.